084 193 5274 (Free On Cell C) or 083 903 5274 (Free on MTN) admin@flash.co.za

Frequently Asked Questions

Getting Started

What is the MyFLASH?

MyFLASH is a convenient, free and safe way to pay accounts, shop online, buy airtime or data and send money to loved ones in Zimbabwe or Lesotho.

How do I download the MyFLASH app?

MyFLASH is currently only available on Android.

  1. Open the     Google Play Store app or visit www.flash.co.za for links to the Play Store, search “MyFLASH” and select the MyFLASH app
  2. Select “Install”
  3. Select “Open”

 

How do I Top Up my MyFLASH balance?

We have the biggest network of Top Up points in South Africa where you can buy FLASH Tokens, which is what you’ll be using to Top Up your balance.

  1. Purchase a FLASH Token from one of our many partners featured below
  2. Select “Top Up” in the FLASH menu
  3. Enter your FLASH Token number and select “Redeem”

 

Costs

How much does the MyFLASH app cost?

MyFLASH is free to use, there are no transaction fees and no top up fees. The only costs that you will have is the data that the app uses.

Is there a maximum number of payments that I can make?

No, you can make payments as you like as long as you have enough FLASH balance.

Making Payments

How do I pay for orders?

As an Avroy Shlain agent you can pay for your order with the MyFLASH app.

  1. Select “Pay” on the MyFLASH Home Screen
  2. Select “Pay Account”
  3. Select “Avroy Shlain”
  4. Enter the amount and your Pay@ number and select “Pay”
How do I pay accounts?

Beat the queues and pay for your accounts when it is convenient for you.

  1. Select “Pay” on the FLASH app Home Screen
  2. Select “Pay Accounts”
  3. Select the company that you want to pay
  4. Enter the amount that you want to pay and your payment reference and select “Pay”

 

How do I pay friends and family?

Send FLASH to family and friends.

  1. Select “Pay” on the FLASH app Home Screen
  2. Select “Transfer FLASH”
  3. Enter the phone number of the person who you want to send FLASH to and the amount of FLASH that you want to send to them

How do I send money home?

Send money to friends and family back home with MyFLASH Money Transfers.

  1. Select “Send” on the MyFLASH Home Screen
  2. Select “Money Transfers”
  3. Enter the amount you want to send and the number of the person you are sending to and select “FLASH Send it!”
  4. Confirm the transaction
  5. Select “Pay with Balance”
  6. Select “Pay with Balance”

Security

Is the MyFLASH app safe to use?

Yes, at FLASH we use world class security standards to ensure that your money is safe. We have different levels of security – with the MyFLASH app you need to log in with the PIN that you created. This prevents anyone who has your phone from using your FLASH balance and making payments – only you should know your PIN.

Is my FLASH balance safe if my phone is stolen?

Don’t worry your FLASH balance is safe – even if someone has your phone they will not be able to open your MyFLASH app because they don’t know your unique FLASH PIN. When you get a new phone you will be able to download the MyFLASH app onto your new phone and log in with your FLASH username and password. Your FLASH balance will be available and you will be able to make payments and transact in the MyFLASH app like before.

Using your phone for FLASH

Will the MyFLASH app work on my phone?

The MyFLASH app can work on any Android phone (Samsung, Huawei, Sony and others). Unfortunately, the app is currently not available on Apple iPhones, Windows or feature phones. If you don’t have an Android phone you can use FLASH on *130*269#.

Will the MyFLASH app work if I don’t have data or if my phones data is turned off?

No, you need to have data and have your data turned on to use the MyFLASH app. If you don’t have data or if the network connection you can dial *130*269# to check your balance,  make payments and buy airtime, data and electricity.

Contact us

How do I contact the FLASH Call Centre?

You can contact FLASH from the MyFLASH app

  1. Open the “more” menu
  2. Select  “Talk to Us”
  3. Enter your personal information and start to talk to one of our friendly consultant

OR

Call the FLASH Call Centre on:

083 903 5274 (Free on MTN) or 084 193 5274 (Free on Cell C)

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