There are a few reasons your account could be closed


  • You could be newly registered or suspected of fraud.
  • You could be registered with an invalid ID number or business name.
  • Or you have downloaded the Flash app and loaded funds on the account.


If you are not sure why your account is closed, you can also contact the Flash Call Centre

Free on MTN: 0839035274
Free on Cell C: 0841935274

Call Centre hours

Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00

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