If you have forgotten your secret word, you will need to contact the Flash Call Centre.

They will send you your new secret word via SMS after you’ve spoken to them.

Call Centre Numbers 

Free on MTN: 0839035274
Free on Cell C: 0841935274

Call Centre hours

Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00

https://flash.co.za/faq/i-forgot-my-secret-word-how-do-i-reset-it/

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