1ForYou

What is 1ForYou voucher?

1ForYou Voucher is a payment method customers can use to pay and top-up online without the need for a bank card.

The 1ForYou partner network is large and always growing, allowing customers to pay for Wi-Fi providers, travel, ticketing, online gaming, VOIP services and much more.

What is the benefit of selling 1ForYou voucher?

Many South African citizens and foreign nationals living in South Africa don’t have bank accounts and cannot make online purchases.

1ForYou opens the online economy to the informal market, giving millions of people access to online payments safely and easily. The 1ForYou partner network is available to view at www.1foryou.com

How selling 1ForYou vouchers makes life easier

  • 1ForYou helps customers without bank cards or bank accounts
  • Much better commission than normal account payments
  • Expand product offering
  • Create customer satisfaction
  • Create customer loyalty

How to sell 1ForYou vouchers

FlashGo:

  • Select Money Transfers on the main menu
  • Select 1ForYou
  • Select fixed amount or enter own amount (Between R1.00 and R999.99)
  • Confirmation screen: click OK if the amount is correct
  • Select output option (Print to screen for digital slip or to printer for physical till slip)
  • Voucher for successful transaction prints with 16-digit PIN to be redeemed

TouchGo:

  • Select Transfers on the main menu
  • Select 1ForYou
  • Select fixed amount or enter own amount (Between R1.00 and R1500.00)
  • Confirmation screen: click OK if the amount is correct
  • Voucher for successful transaction prints with 16-digit PIN to be redeemed

What is the length on the 1ForYou voucher PIN?

1ForYou PINs are always 16 digits long. If it’s not 16 digits, it’s not a 1ForYou PIN

What happens if I lose the slip or the 1ForYou voucher PIN isn’t valid?

1ForYou Voucher PINs are unique and a lost PIN is like lost cash, unfortunately there is no way of getting it back.
For PINs that give an “Invalid” error, please call our call centre for help:
083 903 5274 (FREE on MTN)

084 193 5274 (FREE on Cell C)

Where can I load/use this 1ForYou voucher PIN?

You can see our full list of 1ForYou partners at www.1foryou.com

My 1ForYou voucher PIN is not working. What do I do?

Call our Call centre on these numbers for assistance

083 903 5274 (FREE on MTN)

084 193 5274 (FREE on Cell C)

How long is my 1ForYou voucher valid for?

3 years from the date of purchase.

Are there any transaction fees?

No.

What happens when I don’t use the entire value of my 1ForYou voucher PIN?

The partner you bought from/transacted with will give you a new 1ForYou PIN to the value of the change owed.

I didn’t receive my change for my purchase. Who do I contact?

You will need to contact the partner you purchased from/transacted with.

Is this 1ForYou App free and how big it is to download?

Yes, its free to download. Standard data charges apply. The app is a 12mb download on the Google Play Store

Who do I contact if the 1ForYou App doesn’t work?

Call our call centre on these numbers for assistance

083 903 5274 (FREE on MTN)

084 193 5274 (FREE on Cell C)

If I put funds into my 1ForYou App can I withdraw it again?

Only as a 1ForYou PIN. 1ForYou app balance cannot be withdrawn as cash.

I don’t want to use the 1ForYou App any longer. How do I get my money back?

Call our Call centre on these numbers for assistance,

083 903 5274 (FREE on MTN)

084 193 5274 (FREE on Cell C)

How does the 1ForYou App work?

Please see the User Guide in the app menu.

How do I update my cell phone number on the 1ForYou App?

You will be able to update your cell phone number under setting in your app menu.

How can I put money into my 1ForYou App?

You can top up using a 1ForYou Voucher which you can buy at Flash Shops, Shoprite, Checkers, USave, and PEP stores.

Can I transfer funds from my app to my family member’s 1ForYou App?

Yes, and you can send a 1ForYou PIN to another person’s phone.

Can I send money to family overseas via the 1ForYou App?

Not yet. We will let users know when new features become available.

What is the minimum/maximum amount I can buy?

FLASH shops: any amount between- R1-R1500

PEP & Ackermans stores: Set denominations from R20-R200

Ackermans stores: Set denominations from R50-R200

SHOPRITE/Checkers/USave stores: Any amount between R5-R1500

Can I get a refund for 1ForYou Voucher if I buy an item and return the item later?

This will depend on the rules of the partner. This may vary.

Remember:
  • You can preprint 1ForYou voucher slips
  • Always print a slip as proof of payment
  • 1ForYou is also not a Flash voucher and cannot be used to top up your Flash balance
  • Contact us if there are places or businesses whose customers want to pay with 1ForYou
  • Advise customers to contact the company they wish to pay about queries before phoning the Call Centre.
  • Check the confirmation screen to make sure you do not make an incorrect payment