How do I update my Flash machine?
Updating your Flash machine ensures you have all the newest products available to sell, and all improvements are available on your machine.
Touch Go machine:
Step 1: Connect your machine to WIFI
Step 2: Go to App Store
Step 3: Update all apps that are available for update
Step 4: Once updates are completed, restart your machine
Flash Go
Step 1: Click Flash
Step 2: Use the arrow button to ‘Setting’ and select
Step 3: Use the arrow button to ‘Reset Services’ and select
Why can’t I RICA other companies’ start packs?
Flash machines only RICA starter packs from Flash with the Flash sticker on them.
Can I reverse a payment made to an incorrect number?
Yes, you can.
Please contact the Flash Call Centre for further assistance.
Call Centre Numbers
Free on MTN: 0839035274
Free on Cell C: 0841935274
Call Centre hours
Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00
Can I call the Call Centre for a SIM swap?
You will need to first contact your mobile network to do a SIM swap.
Once you’ve done that successfully, please contact the Flash Call Centre
Call Centre Numbers
Free on MTN: 0839035274
Free on Cell C: 0841935274
Call Centre hours
Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00
Why do I not earn profits?
Only Flash Traders earn profit when selling Flash products.
Flash Moovas (Cell C Black, MTN Yellow, DCM, Flash It) do not earn profits.
What happens if I sell a Lotto ticket that doesn’t print out?
If you sell a Lotto or Powerball ticket that doesn’t print, call the Flash Call Centre within 1 hour of the sale to cancel the ticket.
Call Centre Numbers
Free on MTN: 0839035274
Free on Cell C: 0841935274
Call Centre hours
Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00
Overnight Flash error “Details do not match”?
The details you have entered do not match with the details the Flash database has for you.
Please contact the Flash Call Centre.
Call Centre Numbers
Free on MTN: 0839035274
Free on Cell C: 0841935274
Call Centre hours
Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00
If I lose my Flash SIM card, can I get a new one?
SIM cards for your machine are Free from any Flash Kiosk.
Call Centre Numbers
Free on MTN: 0839035274
Free on Cell C: 0841935274
Call Centre hours
Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00
I forgot my secret word, how do I reset it?
If you have forgotten your secret word, you will need to contact the Flash Call Centre.
They will send you your new secret word via SMS after you’ve spoken to them.
Call Centre Numbers
Free on MTN: 0839035274
Free on Cell C: 0841935274
Call Centre hours
Mon: Fri: 08h00 – 20h00
Sat: 09h00 – 18h00
Sun: 09h00 – 17h00
Public Holidays: 09h00 – 17h00
Take a look at our getting started guide with FAQs and resources.
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