Cash out Services for Merchants

With the rise of digital apps and transacting, the need for easy and convenient access to cash has never been more important for your customers. Introducing cash out pins, a smart solution that allows customers to access cash from selected digital accounts and mobile wallets at over 200 000 Flash merchants across South Africa. Cash out service benefits both merchants and consumers. This article will explain all the benefits and how it works.‍

How does cash out benefit your customers?

Customers in need of cash no longer have to go to a bank ATM to draw money. As an alternative, they can draw money from selected digital accounts and mobile wallets at participating local Flash vendor shops right in their neighborhood. It saves time and it saves money.

How does cash out benefit Flash merchants?

More than just a cash out 

Cash outs are designed to empower you as merchants. Their main benefits include increasing foot traffic to stores and providing savings on top-up fees. Balance top-ups as a result of cash outs ensure our merchants can continue trading 24/7, making it a vital tool in their business toolkit.

More foot traffic

Cash outs provide Flash merchants with one more reason to get customers into your shops and help boost business. The more products and services you offer your customers, the more reason they will have to come back to your store.

An easy, free Flash balance top-up

Cash outs also provide an alternate way to top up your Flash trading balance (or “Flash airtime”). Simply, customers give you, the merchant, a cash-out pin number, the Flash merchant gives the customer cash, and the merchant's Flash balance is topped up automatically with the cash-out amount, free of charge. It not only saves merchants the usual top-up fees but also saves you the time and effort of topping up your balance manually.

Making merchants’ lives easier

Flash understands that merchants may face challenges in topping up your trading balance and we want to make it easier for you. Our cash out service allows merchants to quickly and easily top up your balance, even if you can't leave your shop or if you have issues with online banking. This service is important because it helps shop owners and shop managers take advantage of trading opportunities and avoid financial losses.

How does cash out work: A simple and secure process

1. The customer chooses the "cash out" option on their mobile money app.
2. They then generate a cash out pin.
3. The customer visits a nearby Flash shop where the merchant selects the "cash out" option on their Flash device.
4. The merchant completes the transaction by entering the pin provided by the customer.
5. The merchant receives a direct top-up into their Flash wallet, and the customer can leave the store with their cash in hand. It's that simple!

TymeBank cash out

Available on the new Flash App, the old Flash App and Solar devices, this solution requires TymeBank customers to bring a valid cash out voucher pin that they have generated on another app or website. The process is simple, secure, and easy to follow.

NFA (New Flash app)

1. Scroll down the menu to select the TymeBank logo under customer cash out. 
2. Enter customer’s unique cash out pin.
3. Confirm the availability of cash in the amount that pops up on the device and accept the terms and conditions.
4. Give the customer the full amount in cash.
5. Check statement for cash top-up into Flash balance.

OFA (Old Flash app)

1. Select vouchers and cash out. 
2. Select the TymeBank logo under customer cash out.
3. Enter the customer’s unique cash out voucher pin.
4. Confirm the availability of cash in the amount that pops up on the device, and together with accept the terms and conditions.
5. Give the customer the full amount in cash.
6. Check statement for cash up into Flash balance

Solar

1. Select vouchers and 1Voucher. 
2. Select give cash back.
3. Select TymeBank
4. Enter the customer’s unique cash out digit voucher pin.
5. Confirm the availability of cash in the amount that pops up on the device, and together with accept the terms and conditions Ts & Cs confirm the availability of cash in the amount that pops up on the device together with accepting terms and conditions.
6. Give the customer the full amount in cash.
7. Check statement for cash top-up into Flash balance.

R370 Postbank SRD SASSA grants

Available on the new Flash app, the old Flash app and solar devices, this solution requires customers to bring their valid ID and cell phone number that they registered with SASSA. There is a validation that is conducted on these beneficiary details.

NFA (New Flash app)

1. Scroll down the menu to select the R370 grant (SRD) 
2. Tick the check box if you have R370 cash.
3. Tick the second check box if the customer has their phone.
4. Enter ID number and cell phone number.
5. Tell the customer to press 1 to approve the grant.
6. R370 is added to your balance, give the customer R370 in case

OFA (Old Flash app)

1. Select vouchers & cash out on the menu. 
2. Select R370 grant.
3. Tick the first check box if you have R370 cash.
4. Tick the second check box if the customer has their phone.
5. Enter the customer’s ID number and cell phone number.
6. Tell the customer to press 1 to approve the grant.
7. R370 is added to your balance, give the customer R370 in cash

Solar

1. Select vouchers/1Voucher on the menu. 
2. Select give cash out
3. Select R370 grant (SRD)
4. Press OK if you have R370 cash.
5. Press OK if the customer has their phone.
6. Enter the customer’s ID number and cellphone number.
7. Tell the customer to press 1 to approve the grant.
8. R370 is added to your balance, give the customer R370 in cash.

A new era of money access. Cash out pins are a game-changer in the world of mobile banking. It brings convenience and ease to merchants and customers alike, allowing seamless transactions and increased business growth. Cash-outs don’t just increase merchants’ offerings, they also empower them to thrive in today's fast-paced digital world.

So, why wait?  Experience the power of cash outs today!