Members & Access

The Members & Access section controls who can access your Flash Platform account and what level of visibility they have. It allows companies to securely manage users, assign access, and maintain control over operational activity within the platform.

A structured user setup ensures the right people can monitor performance, manage transactions, and respond to issues, while keeping access limited and secure.

Access Requirements

Company must be integrated to v4 API Production

  • Maximum users per company: 5

    • 1 Main Member

    • 4 Support Members

Main Member Setup

The Integrations team loads the Main Member once the company is live on v4 API production.

Requirements:

  • Name

  • Email address

The Main Member receives:

  • Welcome email

  • Temporary password

  • Login URL

They must reset their password on first login.

Adding Support Members

The Main Member can add up to 4 Support Members.

Steps:

  1. Navigate to Account

  2. Select Add Member

  3. Enter Name and Email

  4. Confirm

Support Members receive a welcome email and must reset their password.

Once 5/5 users are added, the Add Member button will be disabled.

If additional users are required, contact your KAM or Support.

Resetting a Password

If a Support Member forgets their password:
  1. Navigate to Account

  2. Select the relevant user

  3. Select Reset Password

  4. Confirm

A confirmation message will display.

Deactivating a Member

A Support Member can be deactivated if access is no longer required.

  1. Navigate to Account

  2. Select the user

  3. Select Deactivate Account

  4. Confirm

The user will no longer be able to log in.

The user count reduces by one, allowing a replacement to be added.

If a Main Member change is required, contact Support.

Next section:

Wallet & Transactions

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